Your privacy is fundamental to us. This policy explains how we collect, use, protect, and respect your personal data.
Last Updated: January 12, 2025
Vector Knowledge ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect information when you use our email intelligence platform.
By using Vector Knowledge, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our service.
We are GDPR compliant and respect your rights as a data subject. If you have questions about this policy, please contact us at tim@vectorknowledge.com
Vector Knowledge's use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We are committed to protecting your Gmail data with the highest standards of security and privacy.
With your explicit consent via OAuth2 authentication, we access: (a) Email metadata (sender, recipient, subject, date, labels), (b) Email content (body text for semantic analysis), (c) Email attachments metadata (not attachment content), (d) Your Gmail email address, (e) Basic profile information (name, profile picture). We request only read-only access (gmail.readonly scope) and never modify, delete, or send emails on your behalf.
We access your Gmail data exclusively to provide our core service: (a) Create semantic embeddings for intelligent search, (b) Build knowledge graphs from your communication patterns, (c) Enable AI-powered chat with your email history, (d) Provide insights and analytics about your communications, (e) Automatically sync new emails to keep your knowledge base current. We do not access Gmail for any other purpose, including marketing, advertising, or selling data to third parties.
Your Gmail data undergoes the following processing: (a) Email content is chunked and converted to vector embeddings using OpenAI's text-embedding-3-small model, (b) Metadata (sender, subject, date) is extracted and indexed, (c) Entities (people, companies, topics) are extracted during indexing, not at query time, (d) Embeddings are stored in Pinecone vector database in isolated namespaces (one per user), (e) Original email content is NOT stored—only processed embeddings and metadata. This ensures your data remains private and secure while enabling powerful AI search.
Your Gmail data is processed by these trusted third-party service providers under strict data processing agreements: (a) OpenAI - for generating embeddings and AI responses (covered by OpenAI's Enterprise Data Processing Agreement), (b) Pinecone - for storing vector embeddings in isolated namespaces (SOC 2 Type II certified), (c) Supabase - for storing encrypted OAuth tokens and user metadata (SOC 2 Type II certified). None of these processors use your Gmail data for training their models or for any purpose other than providing services to you through Vector Knowledge.
We retain your Gmail data according to your subscription tier: (a) Free Trial: 24 hours, (b) Pro Tier (€19/month): 6 months, (c) Premium Tier (€39/month): 24 months. Older data is automatically purged based on your tier limits. You can delete all your Gmail data at any time by disconnecting your Gmail account or deleting your Vector Knowledge account.
In compliance with Google's Limited Use requirements: (a) We use Gmail data ONLY to provide and improve Vector Knowledge features requested by you, (b) We do NOT transfer Gmail data to third parties except as necessary to provide our services (OpenAI, Pinecone, Supabase), (c) We do NOT use Gmail data for serving advertisements, (d) We do NOT allow humans to read your Gmail data unless necessary for security, compliance, or with your explicit permission for support, (e) We do NOT use Gmail data to build user profiles for purposes other than providing our service.
You have complete control over your Gmail data: (a) You can revoke Vector Knowledge's access to Gmail at any time through your Google Account permissions (myaccount.google.com/permissions), (b) You can disconnect Gmail from Vector Knowledge through your profile settings, (c) When you revoke access, we immediately stop accessing your Gmail and schedule deletion of all Gmail-derived data within 30 days, (d) You can request immediate deletion by contacting privacy@vectorknowledge.com.
When you create an account, we collect your name, email address, and payment information (processed securely through Stripe). You choose which Gmail account to connect via OAuth2.
With your explicit consent, we access your Gmail emails to provide our services. We process email metadata (sender, recipient, subject, date) and content to create knowledge graphs, semantic embeddings, and AI insights. We do not store your complete email content—only processed metadata and embeddings.
We collect information about how you use Vector Knowledge, including features accessed, AI prompts submitted, search queries, and interaction patterns. This helps us improve our service and provide you with better insights.
We automatically collect device information, IP address, browser type, operating system, and cookies to maintain security, prevent fraud, and optimize performance.
We use your email data to: (a) create semantic embeddings and knowledge graphs, (b) provide AI-powered search and chat functionality, (c) generate insights about your communication patterns, (d) sync and index new emails automatically.
We analyze aggregated, anonymized usage patterns to improve our AI models, fix bugs, develop new features, and optimize performance. Individual email content is never used for training purposes.
We send you service-related emails (account verification, subscription updates, security alerts) and, with your consent, marketing communications about new features and updates.
We process data as necessary to comply with legal obligations, enforce our terms, protect our rights, and prevent fraud or security threats.
We implement enterprise-grade security: (a) OAuth2 tokens encrypted at rest using AES-256, (b) TLS/SSL for all data transmission, (c) CSRF protection and rate limiting, (d) Regular security audits and vulnerability scanning, (e) Secure cloud infrastructure with 95/100 security score.
Access to your data is restricted to authorized personnel only for service maintenance and support. We use role-based access controls and audit all access to sensitive data.
We work with industry-leading providers: Supabase (database), Pinecone (vector storage), OpenAI (AI processing), Stripe (payments). All partners maintain SOC 2 Type II compliance or equivalent certifications.
We do not and will never sell, rent, or trade your personal information or email data to third parties for their marketing purposes.
We share data with trusted service providers who help us operate Vector Knowledge: (a) OpenAI for AI processing (covered by their data processing agreement), (b) Pinecone for vector storage, (c) Supabase for database hosting, (d) Stripe for payment processing, (e) Vercel for hosting infrastructure. All providers are bound by strict confidentiality agreements.
We may disclose information if required by law, court order, or government regulation, or to protect our rights, users' safety, or investigate fraud.
If Vector Knowledge is acquired or merged with another company, your information may be transferred. We will notify you before your data is subject to a different privacy policy.
You have the right to access your personal data and receive a copy in a structured, machine-readable format. Contact us at privacy@vectorknowledge.com to request your data export.
You can update your profile information at any time through your account settings. You have the right to request deletion of your personal data, which we will process within 30 days.
You can object to processing of your data or request restriction of processing in certain circumstances. You can also revoke Gmail access at any time, which stops all email processing immediately.
You can disconnect your Gmail account at any time through your profile settings. This immediately revokes our access to your Gmail and stops all processing.
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with data protection laws.
While your account is active, we retain email metadata and embeddings according to your subscription tier: Free (24 hours), Pro (6 months), Premium (2 years). Older data is automatically purged.
When you delete your account, we immediately revoke Gmail access and schedule data deletion. Most data is deleted within 30 days. Some information may be retained for legal or security purposes for up to 90 days.
Backup copies are deleted within 90 days of account closure. We maintain backups for disaster recovery and business continuity purposes only.
We process data in the United States and European Union. For EU users, we comply with GDPR through: (a) Standard Contractual Clauses with our US service providers, (b) Data processing agreements with all third parties, (c) Additional security measures to protect cross-border transfers.
Your data is stored in secure data centers operated by our infrastructure providers (Supabase, Pinecone, Vercel) in regions including US, EU, and other locations based on service requirements.
Vector Knowledge is not intended for children under 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 16, we will delete it immediately.
If you have any questions about this Privacy Policy, your rights, or how we handle your data, please contact our Data Protection Officer:
Email: tim@vectorknowledge.com
Address: Vector Knowledge Data Protection, Dublin, Ireland
We will respond to all requests within 30 days as required by GDPR.